Crackling and Pop when outputing a dolby surround source.
Beantwortet
My setup is as follows:
- Powernode 2i connected to onkyo passive speakers
- 2 x Pulse flex 2i
- Home theatre group from the PowerNode connected to the TV
(Issue happens with both optical and ARC connections)
TV is LG C9 New as of this week.
If I play from a source that outputs dolby surround (Disney+ or Plex for example), an intermittent crackle and drop in sound will happen randomly and continuously. It sounds like an electric crackle coming from the onkyo speakers and sounds really bad for the drivers. It will happen wether or not a film is playing or paused. The output source only has to be active in the bluesound app ("source on play").
Note: the crackle never happened before from the onkyo with a previous onkyo amp. Crackle also happens solely when the source is dolby surround.
I tried several combinations of sound out settings in the TV but it either stops playing in surround (and I lose the pulse flex players) or it produces the crackle on the powernode speakers. The tv has several available options on the ARC and Optical outputs. Digital audio can be set to the following: auto, passthrough or PCM and eArc can be turned on or off.
I have found no combinations that doesn't produce the intermittent pop while playing in surround.
Surround sound works, I hear the white noise during home theater group setup and I was able to test during a movie from disney+(dolby atmos). The dolby digital icon appears on the bluos app on my phone.
The kit is brand new, I received it this week but in view of these troubles I'm considering returning it before my 30 days expire.
Help?
Cheers!
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Offizieller Kommentar
Hi Chud
Too many variables in diagnosing problems like this - you would best be served by doing the same.
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***UPDATE***
Figured out what the issue was: All of my kit was running off the WIFI on a 5GHZ router in a room some 25 ft away. A friend suggested I try the setup in a wired configuration so I hooked up the TV and Powernode 2i through CAT5 to my network.
Success: flawless sound, no drops and most important no pops, crackles or snaps. I was getting worried about my speakers. Now that I know what the issue is, I'll work on getting a stable wifi grid so that I don't have to run the cables.
IMPORTANT NOTE FOR THE BLUESOUND TEAM : I believe you guys have a hardware bug somewhere with the powernode 2i that creates the pops when wifi connection drops and sound is cut. It's something you might wanna look into.
Otherwise, my system sounds great.
Cheers!
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Hello Chud,
Thank you for the detailed follow up. Though this would not be a hardware bug (rather, it would be software-related), I will pass this on to our engineering team to look into.
Regards,
Sam R.0 -
Havibg the same problem on my Bluesound. Any ither solution then cat cable?
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No, I tried it again without being cabled (to see if a fix had solved this) but the problem comes back after the system ran for a while.
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I have same crackling/pop in My setup. It started after I bought 2 Flex 2i and added them to my Pulse 2i. I am very disappointed because it is annoying when listening to music.
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Hi Sigfus
Please select Help, Send Support Request in your BluOS App so our Support Crew may take a closer look
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All ready have, actually last Sunday if i remember correctly:-)
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Please post in here if a fix or workaround comes out of this. I would really apreciate it.
Cheers!
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Has this been figured out, yet? I'm having the same problem with my setup - I have the soundbar and 2 pulse flex speakers
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Hi Craig
I upgraded my soundbar to the new version ( got a new Pulse Soundbar+ from the store) and crackling sound was gone. I would say that would proof that my older soundbar was defect0 -
Was the soundbar crackling or the PulseFlex 2i speakers?
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I think the soundbar was causing it. After I change to the new version this crackling sound was gone
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