stereo pair loses connection every day

Rrp

• 13. April 2020 17:59

hi, I have 2 Pulse Flex as a stereo pair (wifi) since 2-3 years without any major troubles..

but since the last FW 3.8.8 the pair loses connection every day and both units apear again as single speakers.

what's wrong? everything's the same as before, the same network

 

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• Offizieller Kommentar

  

  Wesley P.

  • 14. April 2020 17:06

  Hello Rrp,
  
  I'm sorry to hear you're having trouble with your stereo paired players. What I would suggest is to send a diagnostic log from both your Pulse Flex speakers the next time this issue occurs so our support crew can investigate this further for you. The next time your stereo pair disbands, please go to Help > Send Support Request in the BluOS app and a diagnostic log from the selected player will be automatically included with your request

  Once we receive your logs, a member of our support crew will review it and work with you to resolve this issue as soon as possible.

  Regards,
  Wesley P.
• 

  Rrp

  • 14. April 2020 17:12

  thanks for your reply,

  yesterday I unplugged the players and plug them again, today they are still a stereo pair...

  maybe this solved the problem

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  Ivo Backx

  • 20. April 2020 12:43

  I have the same problem. At least once a week, the stereopair disappears from the players list.

   

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  Rrp

  • 20. April 2020 13:05
  • Bearbeitet

  I had the 2 players connected to a wifi-extender, because the wifi-signal was stronger, but yesterday I connected them directly to the router/wifi-modem, even if the wifi-signal is weaker... today they were still a pair...

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