Dropout after 3.8.3

Per Christian Strøm

• 7. März 2020 09:00

Hi. After the 3.8.3 update for my Bluesound module (1) in NAD C388, I experience drop out every time I get it up and running again after restarts (power supply off-on) and connection strives through the app and the amp. It’s always after 4-5 min playing. I’ve called vendor supply for my NAD and have checked that Upnp-setting in router is open as recommended. There are only one network in the area so the issue with router channels i consider not to be the problem. I’ve tried factory reset, and all firmware is updated now. It all has worked perfectly until the update 3.8.3 two days ago, that’s why I propose the issue is connected to this. After drop-out I can’t connect via app anymore, but the amp display shows the connection to Spotify are still there (though not running the song), but the amp disappears from the connections list in the Spotify app, and the amp dissppears from the Bluesound app. Everything else works fine with the amp, I can connect Spotify via Bluetooth for example. The same drop-out also occurs when playing local radio through the Bluesound app.

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• Offizieller Kommentar

  

  Wesley P.

  • 9. März 2020 20:27

  Hello Per,

  I'm sorry to hear you have been experiencing issues since the latest firmware update. To have a member of our support crew look into this further for you, please send us a diagnostic log from your player the next time you experience this issue. You can send the diagnostic log by going to Help > Send Support Request in the BluOS app and the log will be automatically included with your request.

  Regards,
  Wesley P.
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  Mohsen Aghamirsalim

  • 8. März 2020 19:57

  I have the same issue. I upgraded the App to 3.8.1 and the BluOS to 3.8.3 and have constant dropouts. I have a wired connection and I had no issues prior to the upgrade.

   

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  Marc Weinberger

  • 9. März 2020 21:51

  I'm also experiencing this issue, but with the NAD M10 amp with BlueOS 3.8.3 installed.

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  Per Christian Strøm

  • 10. März 2020 09:10

  I actually have found some of a solution: For some reason my amp now shows up in the bluetooth connection list with two different names. When I connect to ther «new» one before starting up Bluesound app, the dropouts didn’t occur anymore. Somewhat strange is it that when opening Spotify app via Bluesound it asks me to choose between listening on the phone and the other alternative is the _old_ blietooth identity/name. So there see s to be two amps in a way. But this fixed the dropout problem, and I’v started up several times so it seems lik a stable solition. Lacks only now the former function that when in power iff//standby Incould start the amp via the Bluesound app, now I must use remote control or power on-button first. (Iphone X, BluOS app)

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  Matcheel Cheung

  • 14. März 2020 16:17

  Same here. My set up is simple. Node 2i., linked to the internet through APPLE Airport , line out to a pre-amp. No single drop our experience before upgraded to 3..8.3

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