Bluesound Pulse not connecting to wifi

Beantwortet

Imasha Ranasinghe

• 24. September 2019 22:28

Hi,

I have a Bluesound Pulse soundbar and i can't seem to connect it to BluOS.  We have just changed our internet router and since the change, it will no longer connect.

 

I'm using an iphone and when I go into settings, the BlueSound network doesn't always appear.   When it does randomly appear it says "Unable to join the network PULSE SOUNDBARD-18C3"

 

Not too sure what else I can do - i can't seem to find the MAC key either (the soundbar is wall mounted)

 

0

• Offizieller Kommentar

  

  Wesley P.

  • 25. September 2019 14:07

  Hello Imasha,
  
  I'm sorry to hear you're experiencing issues with your Pulse Soundbar's hotspot. To reconnect this Soundbar to your network, please ensure that the LED is displaying solid green to indicate it is currently in hotspot mode. If your Soundbar is displaying anything other than a green LED, you will need to perform a factory reset to revert it to hotspot mode.

  https://support1.bluesound.com/hc/en-us/articles/227470968

  Alternatively if it is not too difficult to move your Soundbar, you can directly Ethernet connect it to your router temporarily to configure it to your wireless network.

  Please give this a try and if the issue persists, contact our support crew directly at support@bluesound.com and they will be happy to look into this further for you.

  Regards,
  Wesley P.

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