Blue sound Pulse 2i rattles when deep bass sounds are playing

Beantwortet

Gary Burgess

• 31. August 2019 16:35

Hi,

My new soundbar rattles when there's any deep bass sounds.

It did it with the wall mounted plate and still does it when using the two feet at the rear.

I've even picked it up and held it in mid air and the unit still rattles. 

Not impressed considering  that it cost £800.

Anyone else have this issue?

Thanks in advance,

Gary

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• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 3. September 2019 15:40

  Hi Gary

  This is not normal - if you are less than 30 days since your purchase, reach out to your dealer and they can help. If it's been more than 30 days, drop us a note by selecting Help, Send Support Request in the App.
• 

  Gary Burgess

  • 3. September 2019 16:00

  Hi Tony,

  Many thanks for your reply.

  The unit is older than 3 months but the dealer has taken it back and returned to Bluesound for a repair I guess.

  Will post an update when I hear back from them.

  Regards,

  Gary

  0
• 

  Tony W.

  Product Support Manager

  • 9. September 2019 13:44

  Hi Gary

  No need to post update - you are in good hands.

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