Firmware for Node 2 requested in order to solve red continuous light issue

Beantwortet

percheron

• 9. Januar 2019 13:17

Hello,

My Node 2 stays with continuous red light since a few days. As read in forum and in kb, I've tried the several tips (without success) and I have now to install manually the firmware.

Impossible until now to recover the firmware to install : I don't receive any email with download link throught my request in bluesound support web site.

May you help ?

Thanks,

Olivier

 

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• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 9. Januar 2019 20:29

  Hi Olivier

  I am escalating your issue to our Support Crew. We will be in touch as we require some more details.
• 

  Peter van Woerkom

  • 20. Februar 2019 18:52

  Hello, I have the same problem!  Solid red light; I tryed to reset, no reaction,

  Please help, Peter

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• 

  Tony W.

  Product Support Manager

  • 22. Februar 2019 13:36

  Hi Peter

  I have escalated your issue

  0
• 

  Velenturf

  • 19. Mai 2019 14:39

  I have the same problem as well. Do not get the email, despite several attempts. A link sent to me by the support team does not work at all. I am starting to believe the support system of Bluesound is thoroughly flawed. I was an enthusiastic ambassador of Bluesound in the past but I am not sure anymore whether I can recommend it to my friends. After having had several requests for help in the past, shouldn't Bluesound have made sure the issue was dealt with at its core? Just put the firmware on line without the hassle of having to provide personal info in order to receive an email that will not be sent anyway!

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• 

  Harold Goldman

  • 21. Mai 2019 11:18

  Hi, i have the same problem with my node 2.

  First it would not mount my harddisk via USB. This was never a problem before.

  Tried other disk, or usb stick to no avail. This morning my node displays a solid red light and cannot be accessed anymore.

  Tried resetting but red light stay on.

   

  Some help would be appreciated!

   

  Regards Harold

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• 

  Tony W.

  Product Support Manager

  • 21. Mai 2019 20:25

  Hi Harold

  I am escalating your issue so we can gather more details and assist. We will be in touch. Thanks for your patience.

   

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• 

  Kees

  • 3. Juli 2019 04:56

  I am also having the same issue. Despite various attempts I don't receive any email containing the link to download the firmware update. Please contact me.

  1
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  JORDI SOLA HERNANDEZ

  • 8. September 2019 12:35

  Hola tengo el mismo problema y no logro solucionarlo

   

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• 

  Tony W.

  Product Support Manager

  • 9. September 2019 13:39

  Hello Jordi

  We will be in touch

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• 

  Bram Jeurissen

  • 27. Oktober 2019 07:35

  I have the exact same problem. When updating, with a wired connection, the Node 2 light became red. I followed your manual, tried to update by USB. No reaction or whatsoever. Please let me know the sollotiun. With so many people having the same problems, there must be a proper fix, right?  

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  Tony W.

  Product Support Manager

  • 28. Oktober 2019 15:13

  Hi Bram

  I have escalated your issue. We will be in touch

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