Sound is cut every 30s

Beantwortet

Raphael B.

• 26. Januar 2024 08:06

Hi,

Since few months the music is stop playing every too frequently. I have noticed it has started after my first hardware update (it was never happening before)

  - with Tidal Hifi is quite frequently

 - with Deezer less frequent (once every 2 or 5 minutes)

If I unplug the Node X it is better for 10 minutes (no interruption) and then it comes back. The wifi network is said as being "Excellent".

I am very disappointed because this hardware is meant for people interested in high quality sound system (usually working with good amplifier / speakers / cables ...) but those interruptions are damaging everything... I have no idea what's going on, I feel it is very about the bluesound node X Operating System. It seems that I am not the only one, please fix that for good. Please don't tell me to reboot my wifi rooter, or my node ... it has been done so many times already my network is excellent!! (I am thinking about switching to the Cambridge Audio CXN, and shared my experience on the Node X on https://www.son-video.com/ where I have bought it)

Thanks for you answer

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  Raphael B.

  • 26. Januar 2024 11:58

  Thanks evans for your answer! I will follow your reco on the ticket !

  No problem to follow any instructions (on the rooter as well ;) my only objective is to make things work so I am ok for any manipulations ! Is there somewhere some rooter configuration settings instruction somewhere that I can use?

  Thks again

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  Raphael B.

  • 2. Februar 2024 09:20

  Hi as you have recommended I have logged tickets when sound trouble was occurring (quite easy it happens everytime) ... No answer yet on my ticket except an automatic answer... hopefully it will come.

  As Evans was recommended I have checked the "multicast" settings on my router unfortunately I didn't manage to find anything... nevertheless I did the step-by-step reboot process you described no change ... Right now my node X can not be used ... I am not even talking about sound quality I just can not put a music on without sound cuttings which seems to me being just the basic ...

  I am honestly disappointed and not enjoying at all my experience with this streamer... Does someone had the same scenario and manage to fix the problem.  

  I am thinking about making a legal reclamation to be refunded at the buying price and go to another brand may be the best option for me...

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  Raphael B.

  • 2. Februar 2024 14:07

  Thanks Evans, No my Node X is connected to the network via Wifi, and it is connected directly to a Rega Brio amp. The Node X is used as a DAC as well I am not using an external one, therefore Node X and the amp are connected with analogue links.

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