SOLID RED LED AFTER UPDATE BLUOS 4.0 PULSE FLEX 2I

Beantwortet
Mark Walton

Hi, 

I have 2 Pulse flex 2i's one has updated fine but one is stuck, I have tried rebooting many times now, on power on the light goes solid red then green for a second and then solid red permanently, if I hold down the power button after the green it will flash red for 5 seconds, then solid green for 5 seconds and then back to solid red, I have tried plugging in the ethernet cable but it is not talking to the router, has the update bricked my speaker or is there any other tricks to try?

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Kommentare

7 Kommentare

Datum Stimmen
  • Offizieller Kommentar
    Tony W.
    Product Support Manager

    Hi Mark

    We have resolved this issue in the PULSE FLEX not booting properly after a software update... via software update.

    We appreciate this is not easy and with the button press you described, you may have also factory reset it so please try this using the Ethernet connection. Keep unplugging and plugging the FLEX back in every 5 minutes or so until you notice it finally flash red and green. If it does not work, after three tries, try reversing the power polarity by unplugging the power cable from the back of the FLEX and reverse it (rotate it 180 degrees). Try 5 more times...

    If you still can't get it, then e-mail support@bluesound.com and we can provide some other tips and trick to try and jump-start it again.

  • Brett Cook

    Same issue for me. Pulse Flex solid red after update. Cannot connect to LAN. Tried endless power ups, never gets past solid red light immediately after connecting AC power

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  • Tony W.
    Product Support Manager

    HI Brett

    I believe I saw you on another thread... Our Support Crew will be in touch via e-mail.

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  • Jean-Paul Hemelaar
    • Bearbeitet

    I think I hit the same issue. I have a node 2 and it's now solid red for 45 minutes or so. I'll leave it like this for a bit, but I think the upgrade won't work.

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  • Luke Thomas

    Was this ever resolved? - same issue here.

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  • Mark Walton

    No, still got a bricked speaker, no support solution worked and no resolution from bluesound for the update that bricked so many units

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  • Tony W.
    Product Support Manager

    Hi Mark

    I reviewed your request history and see you did not appear to contact support@bluesound.com as suggested in the official comment. I have taken the liberty of opening a request on your behalf. Look for our Support Crew to reach out to you.

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