Error message

Beantwortet

James

• 11. März 2023 04:30

When I attempt to search in Amazon music unlimited, I get an "internal server error" message. I spoke with Amazon, and they were no help. I have rebooted, unplugged, and tried everything else. Nothing seems to work.

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• Offizieller Kommentar

  

  Mark T.

  Sr. Support Crew Member

  • 13. März 2023 14:18

  Please check this article for updates.
  
  https://support1.bluesound.com/hc/en-us/community/posts/13022315646359-Amazon-Music-HD-search-not-working-any-more-internal-server-error
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  James

  • 11. März 2023 22:29

  Update: I went round and round with Amazon Music last night. The two service reps I talked to were friendly, but knew absolutely nothing about electronics or the issue at hand. At first, I was told that the problem rests with Bluesound. When I suggested that that was probably not the case, and that it was an Amazon issue, I was told that a "ticket" would be produced and I would hear from them mid-week next week. I was left very frustrated, and not at all confident the issue would be resolved. I decided to end my subscription with Amazon Music Unlimited, and try something else. Since last night, I have been with Qobuz, and I am entirely happy with it. I'm not having any issues with it, and the selection and sound quality are superb. It's sad that Amazon wasn't more willing to admit that they may be part of the problem, and, after all this time, not have a ready-made solution.

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  Joerg Sauer

  • 12. März 2023 14:40

  Why do you think that it's "probably" not an issue with Bluesound? The only situation where Amazon Music is not working is when using Bluesound's integration to access the service. Amazon Music itself is working perfectly.

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