WiFi connection to Node2 drops out regularly

Beantwortet
Permanently deleted user

I have seen this problem mentioned by many others, and since it looks like cases have to be solved individually, here is my situation:

I have a Node2 that is connected by wifi to my router, which is built in to the modem from my internet provider Telenet (in Belgium). I don't actually know what the brand is, but it is less than one year old and on the wifi settings page i find the following info

Type: 24*8 DOC 3 WIRELESS(DOCSIS)
Technology: EURODOCSIS 3.0

Almost on a daily basis my iphone BluOS app and my Windows BluOS lose connection to the Node2. Sometimes it comes back within a minute, sometimes it takes much longer. Closing and opening the app usually does not fix the problem. Rebooting the Node2 usually fixes the problem but i don't want to do this every day. What i also have seen in the player diagnostics the Signal strength varies from Poor to Excellent. I have no problems with any other wireless connections.

I have already changed the wifi channel selection from dynamic to channel 8 but this did not fix the problem.

Any suggestions?

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  • Offizieller Kommentar
    Tony W.
    Product Support Manager

    Hi Herman

    Check out these two Help Center Articles on improving signal strength to your wireless Players.

    https://support.bluesound.com/hc/en-us/articles/206350417

    https://support.bluesound.com/hc/en-us/articles/201940663

    If problems persist, please select Help, Send Support Request in the App so we can review the log files and help troubleshoot one on one.

  • Permanently deleted user

    Hi, thanks for the response but this does not help me. There is nothing wrong with the wifi signal itself. It is working finr for all my other devices (laptops, iphones, google chromecast). The router is less than 8 meters away from my Node2 and there is no reason why my signal should vary from excellent (mostly) to poor (when i have the connection problems). My problem looks the same as many others that you can see when searching for "wifi signal drop".

     

    Thanks

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  • Tony W.
    Product Support Manager

    Hi Herman

    " have a Node2 that is connected by wifi to my router, which is built in to the modem from my internet provider Telenet (in Belgium). "

    Telco provided routers are often very problematic. Please select Help, Send Support Request in the app so we can review your log file, reach out to you and help troubleshoot.

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  • Andrew

    This was happening to me, to my great frustration.  But following Bluesound's advice in another thread led to a solution.

    Please see this thread:  https://support.bluesound.com/hc/en-us/community/posts/115007079008/comments/115004553067

    There is hope!  It's not the distance to the router, but router settings that's the issue.  

    Good luck!

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  • Steven Timmer

    Andrew, this link seems to be broken, but I have the same drop out of wifi problem from my nose 2. Can you explain how you solved the problem?

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  • Tony W.
    Product Support Manager

    Hi Steven

    Archived link here; https://support1.bluesound.com/hc/en-us/community/posts/115007079008--No-players-detected-?page=1#community_comment_115004553067

    (along with my response...)

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