Why does my Album listing show each track twice?

Updated
 

BluOS Controller app 4.x.x

If selecting an Album in the local source library or selecting the Play Now option of the Album in the BluOS Controller App shows duplicate tracks, this indicates file duplication.

Also, when Bluesound indexes network sources such as a computer or a NAS device, duplicate files on the drive are not removed from indexing. Duplicate references to the same file are also not removed. 

Same File but Duplicate reference

It is possible to mount the same files twice when selecting the network share. With Public Sharing enabled, Microsoft Windows shares the folder c:\Users by default as \\Host\Users in the BluOS Controller App.

If you share the folder c:\users\User_name\My Documents\My Music as \\Host\Music consecutively, all files in the My Music directory are shared twice - once in the \\Host\Users share and as a subdirectory in \\Host\Music.

Remove Duplicate Shares

To remove one of the duplicate shares:

Android/iOS - Remove Duplicate Shares

  1. In the BluOS Controller App, tap the Players tab 001_Playerstab_button.png and select the required Player connected to the network share.
  2. Tap the Home tab 006_Hometab_button.png > Settings button.
  3. Tap Music library > Network shares.
  4. Select the checkbox of the network shares to be deleted and tap Remove selected shares.

Windows/macOS - Remove Duplicate Shares

  1. In the BluOS Controller App, click the Player Drawer and select the required Player connected to the network share.
  2. Under the left Navigation Drawer, select Settings > Music Library > Network shares.
  3. Select the checkbox of the network shares to be deleted and tap Remove selected shares.

Locating Duplicate Copies of a File

Another possibility of duplication could be due to files shared from two different locations on the shared directory.

To identify and remove the duplicate files, perform the following steps:

Android/iOS - Remove Duplicate Files

  1. In the BluOS Controller App, tap the Music tab Musictab_icon.png.
  2. Under the Music Services section, select Library > Albums.
  3. Tap the context menu (3 dots) of the required album and select Play Now to add the entire album to the Play Queue.
  4. From the Play Queue, identify the source of the duplicate files using the Technical info option.
  5. If two identical files have two different sources, remove the redundant file from the NAS or your computer and reindex the music library.

Windows/macOS - Remove Duplicate Files

  1. In the BluOS Controller App, under the left Navigation Drawer, select Library > Albums.
  2. Select the context menu (3 dots) of the required album and select Play Now to add the entire album to the Play Queue.
  3. From the Play Queue, identify the source of the duplicate files using the Technical info option.
  4. If two identical files have two different sources, remove the redundant file from the NAS or your computer and reindex the music library.

Note

  • When sharing complete storage of NAS drives, many drives include their trash/recycle folder as a part of the shared folder by default. Always ensure to clear the sections of the NAS drive that consist of deleted files if they are not intended to be shared.

BluOS Controller app 3.x.x

BLS-KB14-605

Scenario

When an Album from Local Sources: Library is tapped, or when the "Play Album" option is used, tracks from the album are duplicated or show multiple times.

When Bluesound indexes a network source such as a PC, Mac or NAS device, duplicate files on your drive are not removed from indexing.  Duplicate references to the same file are also not removed.

Solution 1 - Same File but Duplicate Reference

When selecting a network share it is possible to mount the same files twice.  With Public Sharing enabled, Microsoft Windows will share the folder c:\Users by default as \\Host\Users.  If you then in turn share the folder c:\users\User_name\My Documents\My Music as \\Host\Music all files in the My Music directory are shared as two options, once in the Music share and once as a sub directory in the Users share.

Simply remove one of the duplicate shares from Settings, Music Library, Network Shares option in Navigation Drawer.

Solution 2 - Locating Duplicate Copies of a File

Even though you see the same song twice, it may actually be two files in different locations on your shared directory.

Try playing this album fully using the "Play Album" option, then use the Technical Info option in your app to find out where these files come from individually on your share for each duplicate.

The Technical Info option is described in the article BLS-KB14-302.

If the two identical songs come from different locations, remove the duplicate song from your NAS and then select Settings, Music Library, Rebuild Index in the Navigation Drawer to remove it from your Library.

Notes

  • When sharing a NAS drive as a whole, many drives include their trash/recycle bin as a part of the shared folder. Please ensure any section of your NAS drive that includes deleted files are cleared if they are not intended to be shared. 

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