Drop outs

Answered

Ian Maddox

• October 31, 2022 20:13

From this am my blue sound has been dropping out constantly on a hard wired connection .so annoying . Every so many seconds it drops. Begining to loose will to use it.

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• Official comment

  

  Seppi Evans

  Hi-Res

  • October 31, 2022 21:30

  Reboot the router as a first step, then when it’s back and running do the same for your Bluesound device (use the app to reboot, Help…Diagnostics…reboot)
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  Ian Maddox

  • October 31, 2022 22:05

  Will try I did reboot router this morning . But wil reboot node. Thanks

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  Amir Selmanovic

  • November 01, 2022 06:52
  • Edited

  I'm also experiencing drop outs with Roon now for anything beyond 44/16. Nothing else else has changed except the newest upgrade. My internet connection is strong. I've tried using both ethernet and wireless connection. I've rebooted a bunch of times, but it keeps happening. 

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  Seppi Evans

  Hi-Res

  • November 01, 2022 07:22

  Amir… this thread is not related to Roon, suggest you touch base with Roon regarding your issue if you can play successfully without Roon being used.

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  James Bradbury

  • January 21, 2023 19:40

  Same exact issue. Dropouts for Tidal and Radio Paradise to the point I can't listen anymore. Rebooted, reinstalled, the lot. Infuriating. 

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  Seppi Evans

  Hi-Res

  • January 21, 2023 20:40

  Try setting the DNS entries to Google’s on your router if you know how, reinstalling the app won’t help as the apps are just controllers like a TVs remote.

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  Heinz Rehbein

  • March 12, 2023 17:18
  • Edited

  Maybe my experience will help a little. Changing the DNS to google had brought no change, still drop outs. Also, the Tidal app worked fine without drop outs, only the BluOS app did Tidal drop outs.
  I deleted my Tidal account in the BluOS app and closed the app. Then opened the BluOS app again and I logged into Tidal in BluOS again. Then I got in the BluOS app from Tidal the question to allow cookies. I don't remember this question about allowing cookies being asked before. I have allowed it extensively and knock on wood it is running free of drop outs so far. Maybe it was just the circumstance of the new login, or maybe it was the permission of the cookies?

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