Fix existing bugs and usability problems then add new features.

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  • Official comment
    Tony W.
    Product Support Manager

    Hi Chris

    Thanks for taking the time to write.

    All your questions are in fact already answered at www.blueosund.com/setup.  The issues you are describing all appear to be related to your handheld device not returning to your main network after joining the BluOS Player's hotspot network once the hotspot is collapsed. 

    When seeing this, it is often diagnosed by our Support Crew to be related to either a consumer having multiple home networks and their handheld device joining the wrong network or improperly configured wireless extenders in your home network. Check out www.bluesound.com/network101 for great tips on best practices for setting up not just Blueosund but many IoT devices.

    In your Quick Setup Guide, also note the toll-free number for your region along with support@bluesound.com for assistance not just with setup issues but any other problems you may come across and we will be happy to help.

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