Powernode N330 freezes in 'Waiting' while on wifi

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22 comments

  • Official comment
    Mark T.
    Sr. Support Crew Member

    I've escalated your feedback to a support ticket. A member of our support team will reach out to you soon.

    Thanks for #LivingHiFi

  • Seppi Evans
    Hi-Res

    You need to continue working with support.

    If using Wi-Fi and are very close to the router then the signal strength might actually be too high, this can be deafening to equipment… a bit like shouting into someone’s ear at close range.

    Why not try an Ethernet cable and see if the POWERNODE works without issue.

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  • Joppe van Berkum

    Hi Seppi, I will definitely continue working with support.

    I have the issue both near the router (44 dBm signal strenght) as well as medium distance (59 dBm).

    And, indeed wire internet solves the issue. The N330 works flawless, but wifi should also work flawless.

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  • Seppi Evans
    Hi-Res

    Is this a new thing or has it always happened?

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  • Joppe van Berkum

    It's a brand new Powernode N330.

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  • Seppi Evans
    Hi-Res

    If you know your way around your router have a dig to see if there is anything that mentions isolation and multicast. Isolation should be off and multicast on.

    The powercycle support asked you to do… did you also power off the router? If not this is a good step and once done then power cycle the POWERNODE again.

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  • Joppe van Berkum

    AP Isolation is disabled; IGMP proxy is enabled at v3. Powercycled the whole network twice.

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  • Seppi Evans
    Hi-Res

    Ok…Unifi? vlans?

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  • Joppe van Berkum

    Nope, simple network. One router, two access points.

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  • Seppi Evans
    Hi-Res

    By any chance do you have a spare router with its own WAP that you could temporarily test? You know the sort of box that an ISP give away for free. You would have to connect a Bluesound controller as well to this router either wired or wireless.

    This would at least demonstrate that Wi-Fi is or not working on the POWERNODE. I have a N330 as well and it works on both network connections without issue, I unplugged the Ethernet earlier to make sure.

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  • Beninho

    Same issue here. This is my first day on the powernode n330 and everytime i try something in the app, the wireless network on the device will crash. After this I need to reboot it with the touch buttons to be able to use it again. And then the same thing happens again.  Before rebooting i checked the devices list on my router, and the powernode has lost it's connection at this point. After rebooting the connection is restored.

    This does only happen when i try to play from musicservices from within he Bluos app - like Tidal or Radio Paradise. This does not happen when i use Airplay for streaming. HDMI eArc keeps working in this situation.

    ---

    Amplifi HD user here on the latest firmware and there's a signal good connection.

    1
  • Seppi Evans
    Hi-Res

    ^^^ make sure multicast has been enabled on your mesh network.

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  • Beninho

    I'am not sure how to check this for multicast settings. But IGPM proxy is on. I switched every setting back to default in order to exclude issues. Still happening.

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  • Seppi Evans
    Hi-Res

    IGMP proxy on is good, I downloaded the manual and it’s basically useless with absolutely no mention of multicast, IGMP.

    If using a Router before Amplifi make sure it’s configured into Bridge mode, also a reboot of the Amplifi main unit and satellites may help.

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  • Beninho

    It's directly connected to the glass-modem. No other routers.

    The crazy thing is, it only hangs when i use the app on my iphone, not when i play music on airplay and switch to a preset on the device.

    I rebooted everything and even checked the setting on both satellites to make sure it was not blocking stuff.

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  • Seppi Evans
    Hi-Res

    Is it possible to temporarily throw down an Ethernet cable and connect to the main Amplifi router?

    When using the configured music streaming services within Bluesound (not Spotify connect / Airplay) it uses a different network type.

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  • Joppe van Berkum

    Hi Beninho, I’m glad I’m not the only one with this issue. I also only have this issue with the app in iphone and ipad. Airplay works flawless on wifi.

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  • Joppe van Berkum

    Also I can make the wifi connection break faster by switching sources and tracks in the app.

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  • Beninho

    Sorry, been very busy and not been able to awnser. I do not have spare ethernet cable for the node at this moment. Will have to enable it later on with ethernet. Will look into this.

    --

    Like Joppe, i can break the connection by just selecting a song in Tidal and switching sources.

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  • Greg

    Same issues here. A new N330 been using for 2 weeks. Wireless drop out of the unit. Excellent signal strength ( 45dBm ) at 4meter separation from 5G AP with no channel interference.
    Using Android app and changing sources will drop the powernode n330 off the network as mentioned above.

    Seems this issue of wireless unit dropouts are/have plagued bluesound. Lastest firmware update doesn't fix this fundermental issue.

    Hope the Devs with working N330 can truely drill down into the issues for what a working wifi setup looks like. On the fence now :/

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  • Joppe van Berkum

    I think we have enough evidence now that this is a Bluesound issue. Since I don't have the issue with an older Node 2i and Powernode 2i (in exactly the same setting), my assumption is that this is caused by a combination of the new N330 hardware and the current firmware.

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  • Tibi

    Hi,

    Had a similar problem with my new N330.

    Setup is pretty basic: ISP Router -> Ubiquti AP -> N330.

    I had the setup with AP acting as router as well, having IGMP enabled.

    Whatever setting I chose, the node would simply dissapear on the AP network (any requests coming from the BluOS app or over the network would go via WAN to search for the N330 host, which timed-out).

    Thanks for pointing out that the AP should be running in Bridge mode. Never had an issue with my other devices so did not make this setup.

    It's been running stable so far, and hope this was the fix.

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