POWERNODE constantly crashing

Answered

Sam Poquette

• October 21, 2022 16:00

Hi, I have a Bluesound VAULT and the POWERNODE in two separate rooms. I've never had issues with the Vault, however my powernode is almost unusable due to it constantly crashing. The only fix is to unplug it and plug it back in, then it works again but usually not for long. It seems to primarily crash when I have the vault and powenode grouped together, which is my primary use case.. The powernode connects to wifi and the signal strength is excellent. Really hoping there is a resolution because it's been incredibly frustrating/disappointing. I have an Amplifi router & mesh point network. The Vault is wired directly to the router, the POWERNODE is connecting to the mesh point.

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  Seppi Evans

  Hi-Res

  • October 21, 2022 17:08

  You will have to explain what you mean by crashing, please elaborate further.

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  Sam Poquette

  • October 22, 2022 13:33

  Sorry I should have clarified! The audio will suddenly stop (coming from Tidal mostly) and then the Powernode will disappear from the connected devices and the bluOS app will usually hang up trying to find and reconnect to it. Nothing will happen until I unplug the power cable from the Powernode and plug it back in. Once it reboots, it reconnects and everything works again, but not for long.

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  Seppi Evans

  Hi-Res

  • October 22, 2022 18:45
  • Edited

  Hi Sam, this smells like a networking issue.

  If you have the know how check to see if multicast is enabled on your Router! You may also want to try power-cycling your Router and when it’s back up and running reboot your Powernode.

  if this does not help please log a support ticket, using the Bluesound App select Help…Send Support Request.

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  Sam Poquette

  • October 22, 2022 20:52

  I've tried rebooting our router, doesn't help. Do I want multicast enabled or disabled? I don't see that anywhere in the settings though

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  Seppi Evans

  Hi-Res

  • October 23, 2022 06:39

  Multicast needs to be enabled.

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  Sam Poquette

  • November 12, 2022 21:42

  Sorry for the delayed response. We just upgraded our internet speed service to gigabit speed, and upgraded our router to a Netgear Nighthawk CAX80. I was seriously hoping this might resolve the issue as our previous router was old, but it is still occurring. I see no option or setting in the app for multicast.

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