Artist view throws up blank album image

Answered
Lawrence

I just noticed when searching my Vault2 by artist that quite a number shows the first album image on the left to be blank, I.e. there is no cover art. Clicking on it brings up the same blank image with no songs listed. The problem occurs randomly - not every artist search has the same result. I rebuilt the index and refreshed the artwork but this did not resolve the problem. I believe this is fairly recent, likely after installing the latest updates. Would appreciate any help/advice. 

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Comments

5 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Lawrence

    Thanks for bringing it to our attention, our Quality Assurance Team has been able to replicate this and have passed it to our Product Development Team to resolve in a near future update.

  • Bjørn Ulvik
    Hi-Res

    This is a new "feature" in the latest update.
    If you have more than one album for an artis, in desktop controller all songs from chosen artist is showing alphabetically if you click the "blank" artwork.
    On android, "No items found".

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  • Lawrence

    Hi Bjorn

    I use an iPhone and iPad as controllers and this ‘new feature’ does not seem to be functional. as you described. The blank artwork does not appear in all artists with more than one album. It even shows up if the artist has only one album in the library. It’s quite random. And clicking on it will not bring up a song list. If I click on the play button in the blank artwork, it will start playing from one of the albums. Again, the selection of the album is also random from artist to artist. 

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  • Lawrence

    Hi Seppi

    I had rebuilt the index, done a reboot and reinstalled the controller app but the issue persists. 

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  • Lawrence

    Thank you BS Support Team for resolving the problem with latest update BluOS 3.20.25

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