Artist view throws up blank album image
Answered
I just noticed when searching my Vault2 by artist that quite a number shows the first album image on the left to be blank, I.e. there is no cover art. Clicking on it brings up the same blank image with no songs listed. The problem occurs randomly - not every artist search has the same result. 
I rebuilt the index and refreshed the artwork but this did not resolve the problem. I believe this is fairly recent, likely after installing the latest updates. Would appreciate any help/advice.
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Official comment
Hi Lawrence
Thanks for bringing it to our attention, our Quality Assurance Team has been able to replicate this and have passed it to our Product Development Team to resolve in a near future update.
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Did you use… from the Help menu, select Diagnostic and then click on the Rebuild Index button?
I this does not help uninstall the controller and load it again.
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This is a new "feature" in the latest update.
If you have more than one album for an artis, in desktop controller all songs from chosen artist is showing alphabetically if you click the "blank" artwork.
On android, "No items found".0 -
Hi Bjorn
I use an iPhone and iPad as controllers and this ‘new feature’ does not seem to be functional. as you described. The blank artwork does not appear in all artists with more than one album. It even shows up if the artist has only one album in the library. It’s quite random. And clicking on it will not bring up a song list. If I click on the play button in the blank artwork, it will start playing from one of the albums. Again, the selection of the album is also random from artist to artist.
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Hi Seppi
I had rebuilt the index, done a reboot and reinstalled the controller app but the issue persists.
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All I can suggest is to log a support ticket with Bluesound, from the App select Help… Send Support Request.
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Thank you BS Support Team for resolving the problem with latest update BluOS 3.20.25
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