Bluos Pausing all the time

Answered
Dave Rosner

I've had my Bluos Bluesound Node (most recent model) player for about nine months and have had constant issues with it pausing, not playing and stuttering. 

 

I have reset the wi-fi, changed the DAC settings in my amp and tried numerous hi-def streaming services.

 

I have had the most luck with Spotify, which is sadly does not have the quality of Amazon or Tidal.

Throughout the life of the product, it works about 35% of the time. The rest of the time my listening time is spent instead trying to get it to work. Toggling settings, restarting. Trying to access music through the Bluos app versus through the individual streaming apps, attempting combinations and waiting for the Bluos app settings page to load.

 

I have used it with two different integrated amps. More often the problems occur with the Rotel RA-1592 (which has a built in DAC). However with my older amp that has no internal DAC, the same things happen.

I have turned off volume controls, which does not seem to impact the issue but is very inconvenient. I have turned off my amps DAC. I have turned off the trim function.

 

When it works it is wonderful, but the ratio of working and not-working is not inline for a non-beta product. 

 

Could I have a defective unit?

 

Thank you,

Dave 

 

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Comments

5 comments

Date Votes
  • Seppi Evans
    Hi-Res

    Hi Dave, when you say pausing dose the Bluesound app switch from the playing icon to the pause one?

    Also how is the NODE connected, Wi-Fi or wired Ethernet?

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  • Pasha Goldenberg

    i have the same issue. whats the solution guys

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  • Seppi Evans
    Hi-Res

    @Pasha The OP never responded, more details needed please. He said Spotify was the most successful which almost proves a local networking issues as Spotify is a low bitrate service so requires less bandwidth.

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  • T Yankov

    I’ve been having pausing issues as well. Support told me a year ago to clear the cache of my router and satellites and do so regularly. Why would all my other devices can stream form the same sources without clearing my cache?

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  • Tony W.
    Product Support Manager

    Unlike many video streams which offer (...up to) 4K. BluOS audio streamers proudly do not upsample or downsample and simply play audio as it is rendered. 24/192 playback may take as much as 5MB of you local internal home network bandwidth. Do not confuse this with what your ISP suggests comes to your door.

    Check out www.bluesound.com/network101 for great troubleshooting tips on how to get the most out of your home network.

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