C658 : bluOS upgrade stage 1 error1

Answered

Lucas gurdjian

• October 15, 2022 10:35

Dear community,

yesterday, I ve tried to upgrade the bluOS on my NAD C658.
After the install (or maybe not installed yet), the main screen display the message :
bluOS upgrade stage 1 error1 

so I have tried the turn of, and on again, same result.
I ve tried myny time without a chance, so I let it off for the night and this morning it s the same.

I cannot do anything.
Even reset to factory doesn t work
Just the same screen forever.

Could you please help me on this ?
Thank you very much
:Lucas

0

• Official comment

  

  Tony W.

  Product Support Manager

  • October 17, 2022 12:34

  A Stage 1 Failure of an upgrade means your player cannot connect to the Internet. Please reboot your router, wait 5 minutes then try again. If problems please consider temporarily disconnecting your C658 and connecting it directly to your router via a wired connection. You can also contact support@bluos.net for direct 1:1 support if that is not possible.
• 

  Grahamlynn6

  • February 05, 2023 15:07

  I had a similar problem after factory re-setting the C658 solved by disconnecting it from the mains as recommended above for 5 minutes then starting it up again with a wired internet connection. Bluos then upgraded successfully then Dirac came on as well. I've found that once it's connected to the internet correctly the player works really smoothly and trouble free.

  Graham

  0

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