Amazon Music Artists, Albums, Songs lists limited to 100 in Windows 10 app

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7 comments

  • Official comment
    Tony W.
    Product Support Manager

    Thanks, Tbof for this - our Quality Assurance Team is investigating and hope to publish a resolution quickly.

  • Paul Reeve

    I'm having the same issue 3.20.0 on a mac. 

    1
  • tbof

    I did a factory reset on the node, uninstalled the BluOS desktop app twice, unsintalled the Amazon Music desktop app as well with re-install but the issue is still there.

    One thing I noticed and I'm not sure if this is normal or not, when I uninstalled the BluOS from the Windows app manager, I'm not sure all the files are entirely removed from my system. After I've reinstalled the desktop app, when I opened the BluOS app, Amazon Music and Spotify along with some radios I've added to my Music Services list were still there. I'm under the impression the reinstall was not a clean install from scratch. Is it possible my preferences files are not removed by the uninstall process? I'm looking for a way to start from scratch since everything worked fine when I bought my node only a few weeks ago.

    0
  • Tony W.
    Product Support Manager

    As mentioned we are investigating a possible issue in the latest version of the App and hope to resolve it very soon - uninstalling and reinstalling nor factory resetting will resolve an issue if it is App related - thanks for your patience and understanding.

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  • tbof

    Hi all,

    Just a quick update regarding this bug. I recently resubscribed to Amazon Music and have decided to give the Node (2021) a new try. I've upgraded my Windows 10 BluOS desktop app to the latest version (4.2 I think it is) and I can confirm I can now see all my tracks, all my albums, all my artists in My Music library. I am no longer limited to the first 100 titles in each category. This is really greats news as I almost had given up on the Node.

    A big thank you to all the Bluesound team.

    Best Regards -
    Ben (tbof)

    1
  • Tony W.
    Product Support Manager

    aw shucks

    0
  • Kentsf

    I just recently upgraded from the Node2i to the Node. The Amazon bug (first 100 items only) caused considerable frustration. I spent 3-4 hours discussing with Amazon soon after Amazon HD was released. My workaround was to edit my playlist with a numeric 2 digit code from 1-99. I selected my favorite artists to make the numeric list (numbers sort before alpha characters) so they would appear on the playlist using the Node 2i. I also have Tidal and Qobuz, which I liked much better, especially on mobile devices. I cancelled my Amazon HD subscription a few months ago, mostly due to no fix for the 100 playlist limit. Glad to see that the Node may have fixed the issue.

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