Low sound after software update

Answered

Torben Bjørgheim Abildgaard

• October 08, 2022 14:23

Updated software (IOS app: 3.2020 - Bluos 3.20.21).

Perfectly functioning system now only has very low sound power. I found a limiter (never noticed before) in the sound panel in the app. Switching to maximum improved sound level, but not like before. Iphone is also maxed out.

I tried removing and reinstalling without any luck. What to do? TIA Torben

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• Official comment

  

  Tony W.

  Product Support Manager

  • October 11, 2022 15:09

  Hi Torben

  No DSP changes occurred in this updated release - please select Help, Send Support Request citing what sources or options you are using that appear to have had this happen (External Source, Spotify, Bluetooth or Streaming Source). Our Support Crew will then reach out for 1:1 troubleshooting to better understand what is happening in your environment
• 

  Seppi Evans

  Hi-Res

  • October 08, 2022 14:34
  • Edited

  Check to see if in Settings…Tone Control has not been enabled as this would reduce the volume.

  PS The volume limits have been around for quite a  while now.

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• 

  Torben Bjørgheim Abildgaard

  • October 08, 2022 16:37

  No tone control, actually no sound features used.

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