Reset of settings after loss of power

Answered

Guus Vonk

• September 18, 2022 14:11

Hi,

i have 3 bluesound players. One of them always loses all of the settings after a power loss, the other two do not.

does anyone know a solutions for this?

Thanks!

Guus

1

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • February 13, 2023 13:42
  • Edited

  I am escalating your request to a support ticket. A member of our team will reach out to you soon.
  
  Thanks for #LivingHiFi
• 

  Arjen!

  • October 07, 2022 12:33
  • Edited

  I've been experiencing the same issue.

  My Vault works fine and shows no loss of memory

  My Pulse Mini works fine and shows no loss of memory

  My Power Node works fine but does show loss of memory after every update or power loss. Every time I need to rename the player and re-install my presets.
  
  What might be the solution?
  
  Thanx, Arjen!

  1
• 

  Mark T.

  Sr. Support Crew Member

  • October 07, 2022 12:28

  Hi Arjen,
  
  Please send us a support ticket using the BluOS app. This way our support team can review the logs of your players. BluOS App >> Help >> Send Support Request.
  
  Thanks for #LivingHiFi

  1
• 

  Guus Vonk

  • October 07, 2022 12:38

  Hi Arjen, support from Bluesound is really great if you share data as indicated above. Got a call and then they changed something and it's been working great ever since.

   

  2
• 

  Arjen!

  • October 07, 2022 12:49
  • Edited

  Hi Guus!

  That's right.

  I also had an issue with the Vault. It got stuck during an update.

  That was also fixed within 45 minutes. My current problem is only my second in 10 years. With these complex devices that is quite little.

  I just created my ticket and I'm just waiting for it.

  3
• 

  Wil Derhaag

  • February 13, 2023 11:57

  Hello, same problem here, loss off settings after power loss, do you know the solution? Gr Wil

  0

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