Reset of settings after loss of power

Answered

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5 comments

  • Mark T.

    I am escalating your request to a support ticket. A member of our team will reach out to you soon.

    Thanks for #LivingHiFi

    1
  • Arjen!

    I've been experiencing the same issue.

    My Vault works fine and shows no loss of memory

    My Pulse Mini works fine and shows no loss of memory

    My Power Node works fine but does show loss of memory after every update or power loss. Every time I need to rename the player and re-install my presets.

    What might be the solution?

    Thanx, Arjen!

    1
  • Mark T.

    Hi Arjen,

    Please send us a support ticket using the BluOS app. This way our support team can review the logs of your players. BluOS App >> Help >> Send Support Request.

    Thanks for #LivingHiFi

    1
  • Guus Vonk

    Hi Arjen, support from Bluesound is really great if you share data as indicated above. Got a call and then they changed something and it's been working great ever since.

     

    2
  • Arjen!

    Hi Guus!

    That's right.

    I also had an issue with the Vault. It got stuck during an update.

    That was also fixed within 45 minutes. My current problem is only my second in 10 years. With these complex devices that is quite little.

    I just created my ticket and I'm just waiting for it.

    2

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