Pulse FLEX and the "soft touch" or "rubberised" finish...

Answered
Kevin

I'm just wondering if it's only my FLEX that has the soft touch finish turn into a sticky mess?

I've seen that happen on almost all products (from remote controls to HiFi stuff, motorcycle helmets with a matte finish,...) that have a rubberised or soft touch finish, and nothing can be done to it.

I don't know for how long I've had my FLEX, but it's now starting to get sticky. The battery pack is already a sticky mess that can almost be lifted up by just putting your hand on it.

Is Bluesound aware of this mess? Is my Node2 going to develop the same sticky crap?

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Comments

7 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Kevin

    I have escalated your issue to our Support Crew - they will be in touch

  • Kevin

    Has anyone tried that?

     

     

    I've used that to clean the soft touch rubber parts on a set of speakers, and the isopropyl alcohol just dissolved the rubber. But at least I could repaint those parts afterward.

     

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  • Kevin

    Wonderful solution Bluesound! You've seen it happen before, so it's a known issue with those soft touch finishes, but I could always buy a skin to cover it up.

    How about my Node2's and Powernode2? When they start sticking, and they will, should I buy covers for them too?

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  • Bjørn Ulvik
    Hi-Res

    My Bang & Olufsen soundbar had the "same" coating. Successfully restored with "Polytrol" (from Owatrol).
    Also restored a rather nasty Bosch LED torch.

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  • Kevin

    Thanks Bjorn! I'll give that a try!

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  • d3n_nis_p
    • Edited

    Have the same issue on a black pulse flex and white power node.

    The soft touch rubber on the casing of both devices has gone sticking which is rather annoying and look bad. I've read a couple of treats here but none of them provides a clear and sustainable solution, it is all vague.

    @Bluesound team, would appreciate some openness and a pragmatic solution on this issue from your end instead of indicating that the soft touch material new generation has been improved as this doesn't fix my issue.

    Tnx

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  • Richard Stubbins

    I had the same problem - a sticky surface on my Node. As other people suggested, I used Isopropanol, or isopropyl, alcohol 99.9% and a cloth (actually an old T-shirt) and rubbed the surface to remove the sticky rubber coating. This worked well; it only took 20 minutes; it didn't take much effort. The Bluesound logo remains on the front panel. I was quoted £90 for a new casing plus shipping costs. The £9 Isopropyl bottle from Hexeal via Amazon was therefore a bargain!

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