Vault Library has dissappeared

Answered

Mark Morford

• August 31, 2022 16:50
• Edited

I have a first generation Vault to which I ripped several hundred CDs.  It worked great for years until a few months ago.  One day, the library just disappeared from the app and I can't seem to get it back.  Suggestions?

Update (August 31):  I just now checked and found that I can access the library on the vault from my computer as a NAS.  The entire library is visible, and I can play music files from it.  The problem is that it has completely disappeared from my Bluesound app on my iphone.  How do I get it back?

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  Mark Morford

  • September 01, 2022 17:56

  I'm using a Netgear Orbi RBR750 with lastest firmware and operating in router mode. The Vault is connected by ethernet.  I've scoured all the settings and cannot find anything referencing isolation or multicast.

  I note that the BS app allows me to group the vault with my nodes.  And I can't access the library from any of the nodes or the vault. The netgear site says that Orbi does not prevent devices from accessing each other (except in guest network, which I am not using).

  Ideas?

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  Mark Morford

  • October 18, 2022 00:23

  I finally got the issue resolved by telling the Vault to re-index the library.  That took just a few minutes and then the library came back on line.  

   

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  Andy Hemming

  • January 27, 2024 09:03

  I have the same problem (1st gen vault too) but the re index function doesn’t work, it stalls at 1 song, and yet I can see everything in the drive by looking at disk usage, or via file browser via my desktop PC.

  I’ve rebooted both router and vault, twice, no joy.

  Any advice?

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  Tony W.

  Product Support Manager

  • January 31, 2024 13:25

  Hi Andy

  As always in these cases, please select Settings, Send Support Request in the App so our Support Crew can review the player event log and identify what is going wrong.

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