Bluesound Node 2i Tidal connect

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Comments

23 comments

  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Jonas,

    I'm escalating your feedback to a support ticket request. A member of our support team will reach out to your soon.

    Thanks for #LivingHiFi

  • Jonas Pedersen

    Mark T. Thx, HiFi always. 🤘

    0
  • Kristian Stenild

    Same problem, same description with my Powernode 2i today.

    Best Regards, Kristian

    0
  • Francisco Cobos

    Same problem here! Node2i latest firmware, Tidal does not connect to node (Tidal connect) was working fine last week.

    0
  • Sean Coggins

    Same issue too.

    0
  • Tony W.
    Product Support Manager

    This is not a firmware issue as no new firmware for the NODE 2i has gone out in more than a few weeks. this is likely being caused by a local outage or router table issue.

    Please reboot your router, wait 5 minutes, then reboot your player, wait 5 more minutes then try again. If problems persist beyond that, please select Help, Send Support Request in the BluOS App.

    -2
  • Sean Coggins

    Rebooted the unit, router, and my phone. The problem still exists.

    0
  • Jonas Pedersen

    Same as Sean. Suggested fix made no changes. Tried updating router and factory reset on my Node 2i as well. That does not make any difference either. Will send a support request.

    Edit: Support request sent today 21:56 (26th of August 2022). Description is a link to this thread.

    0
  • Jonas Pedersen

    Actually, do you guys have a hotline to Tidal? I cannot say for sure, where in the process from Tidal Connect -> Node 2i something goes wrong. Perhaps the people over at Tidal did something "new and interesting" in their recent Android App update?

    0
  • Kunalan Hari Krishnan

    Same here. BuOs app now says there is another player using the account and press play to try again I have nor seen this before.Tidal connect from Android just doesn't connect to node.

    0
  • Paul Baillargeon

    Exact same issue others are having, was working just fine a few days ago.

    0
  • Jonas Pedersen

    Hi again,
    Seems like it is a Android and Node 2i related problem only (based on others and my own feedback).

    Tried installing the Tidal app on my wifes Ipad. From Ipad Tidal Connect to Node 2i works. Tried once more from the Tidal app on my Android phone, still does not work.

    Edit/Update: Spoke with a friend using Tidal Connect from an Android phone to a Node N130. He has no issues.

    Best Regards, Jonas

    0
  • Jonas Pedersen

    Don't know if you've made any changes in the past 12-14 hours, but tried uninstalling the Tidal app, reinstalling it and now Tidal Connect works.
    Apparently it wasn't enough to update the Tidal app (see opening post) in Google Play - complete reinstall did the trick. Still have no idea as to why it suddenly stopped working? 🤔

    But guess my issue has been solved.

    Best Regards, Jonas

    1
  • Mark Morford

    I have the same problem with my iPhone.  It used to work great, but for the past month Bluesound Node 2i does not appear in the Tidal Connect device list.  I have the same issue on my Macbook Pro using the Tidal app for Mac.

    Oddly, it all works great at my second home where I have a large Orbi net and 4 Bluesound devices.  All 4 devices consistently show up in the Tidal Connect device list and streaming is trouble free.

    0
  • Tony W.
    Product Support Manager

    Thank you all for your feedback - based on the comments you are providing, it sounds like TIDAL may have an issue in their most recent TIDAL App. Since TIDAL Connect is solely in the TIDAL App, it may be best to reach out to TIDAL Support as no changes to TIDAL Connect have been made in your Bluesound Player since these newer reports started. 

    Please reach out to TIDAL for further assistance.

    2
  • Sean Coggins

    You're correct Tony. I was barking up the wrong tree. I uninstalled the Tidal app and reinstalled...now it works perfectly.

    1
  • Michael Farrell

    Can confirm, I had the same issue and uninstalled and reinstalled which resolved the issue.

    1
  • M0USER

    Uninstalling and reinstalling fixes it for me as well.

    1
  • Mathieu vanAs

    Uninstall reinstall tidal only solves it for a while. I have this problem with both a bluesound node 2i and a NAD C390DD using Bluos.

    0
  • Jeremy Uzzell

    Hi there. I have a Node 2022 and a Flex 2i. The Flex handles Tidal connext perfectly but in the last 3 weeks or so the Node doesn't appear on the Tidal app, which is driving me a bit mental, not least as I'm 3ft from the Node and 10m from the Flex!! I've done all the fixes mentioned in this thread and still nothing. Any ideas?? Cheers.

    0
  • Tony W.
    Product Support Manager

    Hi Jeremy

    Your network router's device table is likely corrupted over time. Please reboot your router, wait 5 minutes then reboot your player. If problems return consider DHCP reservations on your router. Our Support Crew can help with this by selecting Help, Send Support Request in the BluOS App.

    1
  • Jeremy Uzzell

    Thanks Tony. That seems to have done the trick. Strange how the iPad was being recongnised prior to resetting the router! Anyway all sorted so thanks for your speedy response. Cheers.

    0
  • Pieter-Jan Cluyse

    Hi,

    I have the Node 2i (connected to my external speakers) and the Flex 2i. I have had some issues playing Tidal as well, both from the native Tidal app or through the BluOS app. Now I have rebooted my router and it looks like it is working relatively well but not as well as it worked with Spotify (which I do not longer have). One of the issues is that while playing a song in the BluOS app, it doesn't show in the Tidal native app and vice versa. What is the reason for this? 

    I like to use the native Tidal app since it has a quicker response time than the integrated one in BluOS, however the nice thing about BluOS is that you can switcht to TuneIn or other apps more easily. So synced systems would be preferable...

    Thanks for your answers.

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