Subwoofer pop on powernode

Answered

Michael Rafferty

• August 23, 2022 19:21

Hi, I have the newer power node. Been running it for a while with KEF LS50 metas connected to QED cables and love it. Just added a KEF KC62 subwoofer with a QED subwoofer cable yesterday and I'm now getting a little pop from the subwoofer when I change track. I noticed there was a previous issue with this in the past, but not on the power node, is this still ongoing? If not are there any suggestions that I can try Cheers Mick

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • August 24, 2022 13:15

  Hi Michael,
  
  Please send us support ticket using the BluOS app. This way we can review the diagnostic logs.
  
  BluOS App >> Help >> Send Support Request
  
  Thanks for #LivingHiFi
• 

  Michael Rafferty

  • August 24, 2022 23:34
  • Edited

  Message I have received in case others have same issue
  
  After speaking with our engineering team regarding your specific issue with the Powernode alongside the KEF SUBW, they have been able to replicate it here in our labs. Our engineering team will be looking into this further and be providing a fix for this issue in a future firmware update.
  
  Unfortunately, we here in technical support are not provided a timeline on future development and releases so I can not say for certain when this update will become available. However, rest assured that our engineering team will be doing everything they can to resolve this issue as soon as possible.
  
  Our engineering team may reach out to you directly if they require any further specifics about this issue you are experiencing.
  
  I'm sorry I do not have a more immediate solution for you but in the meantime, if you have any further questions for me, please feel free to let me know

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• 

  Adam Niederpruem

  • November 12, 2022 22:44

  I've got the same issue, different source: I notice it only when I change channels on the TV

  Gonna submit a ticket

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