AirPlay pass

Answered

Jboll

• August 22, 2022 10:35

I came back from my holidays, and now my  powernode asking me an airplay pass, I tried to reboot the powernode without success. I tried to use airplay from my iPhone and from my Apple TV, but same issue for both : they asked me a pass

 

any idea to resolve this ?

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• Official comment

  

  Tony W.

  Product Support Manager

  • August 22, 2022 16:56

  Hi JBoll

  The password you are prompting was generated at the setup of your Bluesound Player as an AirPlay Speaker. It cannot be removed conventionally. Please select Help, Send Support request so our Support Crew can help walk you through removing the password without having to factory reset your Player.

   
• 

  Jboll

  • August 22, 2022 17:04

  Ok thanks, i just contact the support

   in the mean time, do you know what i done for blocked myself ? I wasn’t there: when i went to holidays it worked, and now I’m back and is not working anymore 🙃
  
  

  is there an automatic update or something like that to my powernode during my absence ?

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• 

  Jboll

  • August 23, 2022 11:32

  The support said to me to reset my powernode, what I done, but my appleTV still ask me a password. I lost my playlist so i think the reset worked. Besides my Panasonic tv does not reconized my powernode anymore (use arc with hdmi and an optical cable for audio) and when I use my tv remote control, the volume control is not forward to my powernode

   

  any ideas ?

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• 

  Tony W.

  Product Support Manager

  • August 23, 2022 12:30

  Please continue to work with our Support Crew - you are in good hands with Vish

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• 

  Jboll

  • August 25, 2022 10:30

  Thanks to the support, my problem was resolved 😊

   for other users that have me the same issue than me, you need to remove the powernode from the iOS home app before perform the powernode factory reset

   

   thanks

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• 

  Joe Yap

  • January 11, 2024 10:58

  hi I have the same problem as yours - AirPlay password

  By looking at the above Q&A but I still have no clue how to resolve this password problem

  Can you please let me know how you resolve your problem?

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• 

  Jboll

  • January 11, 2024 12:10

  Yes: remove the powernode from the home app has solved the problem

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