Red led - Soundbar Pulse

Answered

Ludwig Kempenaar

• August 02, 2022 11:22

Hello,

Looks like my Pulse soundbar (first generation) is not able to start anymore. After switching it on it immediately shows a red led/light.

I already tried everything, cause I had this trouble before.. looks like this behavior happens after power has been switched off.

 

It is connected to wired LAN, so no wifi relation..

Tried multiple times to push standby button after switching it on. but no effect..

Also downloaded the firmware on an USB and tried to start it that way, also switching power off and pushing standby.

But nothing seems to work anymore. Any tips? Or is my device now really dead? I own this device almost 4 years, so probably no warranty... :-(

regards,

Ludwig

0

• Official comment

  

  Tony W.

  Product Support Manager

  • August 02, 2022 12:55

  Hi Ludwig

  I have escalated your issue directly to our Support Crew. They will be reaching out directly to you and gathering some more details and providing options to you.

  Thanks for your patience and understanding.

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