Disappointed in Bluesound

Answered

dora

• August 02, 2022 06:45

We have a bluesound vault2 , a little bit more than 2 years. It stopped working , always red light  ... So my bluesound had to go back to the shop where i bought  it ! They could not fixed it so it had to be send to adres deliverd by the importer of our country. There they said that my bluesound had to replace 12 X E , seems that those E are capacitors , and i get a bill of 400 euro ?! I hardly used my bluesound because i only use it when i have friends at home / party and due of Corona that couldn't. Nor the importer nor the shop want to do a thing for me. 

I 'v send a mail to Bluesound and they answered : your shop wil give you possible a extended warranty 

The importer said it is the shop that decide this 

The shop said no it is the importer that does this 

At the end they all ( Bluesound included ) did nothing ! 

I saw on internet that problems with capicitors are a " common" problem of bluesound ? !!

Need i to say that we are very disappointed that our Bluesound of 1200 euro , doesn't work after a few times ? And then so a huge bill ? And no gesture of Bluesound ? 

 

 

0

• Official comment

  

  Tony W.

  Product Support Manager

  • August 02, 2022 12:53

  Hi Dora

  I see you have an open direct request with our Support Crew as well. They will be in touch with you directly to gather more details and provide options for you.

  Thanks for your patience and understanding.

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