Crackling using Roon on C368 but not BluOS Controller

Answered

Brian

Lossless

• July 14, 2022 19:20

I've seen this mentioned elsewhere but am not sure whether there is a solution.

As the title states, I hear a crackle, typically in one channel, when using Roon to stream to the C368 BluOS MDC card v2. This doesn't happen on any of my other BluOS devices, flex's, M33, Pulses or Node II. Roon plays well with all of them even using upsampling and some DSP. Just the C368, streaming from my NAD, Tidal or playing from a connected USB – so I'm sure it's not a network issue. C368 is ethernet connected. Anyone else?

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • July 15, 2022 11:40

  Hi Briano,

  I suggest that you send a support request to support@nadelectronics.com. A member of our support team will reach out to you as soon as possible.
  
  Thanks for #LivingHiFi
• 

  Brian

  Lossless

  • July 21, 2022 19:54

  Thank you for the reply. On a hunch I reset the C 368 and updated it to the latest firmware it supports. The crackle has not returned.

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• 

  Mark T.

  Sr. Support Crew Member

  • July 22, 2022 12:01

  That's great news.
  
  Thanks for #LivingHiFi

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• 

  Alex

  • July 31, 2022 08:33

  In case this helps anyone, I had the same issue with my Powernode 2i and a factory reset solved it. At least for now, hope it doesn't come back.

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