Vault 2 "Remote Service Error"

Answered

Allen J

• July 01, 2022 16:25

My Vault 2 was working just fine and I was using it, as I often do, to listen to Amazon Music.  Then the music stopped.   And when I tried to reconnect to the service, I get "Remote Service Error, Service Unavailable".     So I switched to my Library.   The system was very (VERY) slow to respond, and when I finally got an album selected, it played part of the first song and quit.  Same thing when I restarted it two or three times.

I have checked all cables, swapped Ethernet cable for a known-good cable, changed ports on my Internet switch, repowered everything.  And then connected the Vault directly to the router and powered everything down and up again.

Nothing fixes this.

Anyone else have this problem?

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• Official comment

  

  Tony W.

  Product Support Manager

  • July 05, 2022 18:32

  Please see this Help Centre article Remote Service Errors and other errors generated by Amazon Servers; https://support.bluos.net/hc/en-us/articles/6830441493783
• 

  Lee Knoll

  • July 01, 2022 16:55

  I am also getting a remote service error. I logged out of AM and then logged back in, rebooted by Node 2i's.

  It plays a few songs and then I get another remote service error.

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  Allen J

  • July 01, 2022 17:06

  Nuts.   Now I am bummed.  Was hoping that maybe this was something weird with my network or something but I think it's gonna be a bad network card in the Vault.    Hopeful I hear back from someone (anyone) in support to see if there is a workaround.   We were planning on our library being our music for our July 4 party. It's been such a great thing to use before.  

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  Allen J

  • July 05, 2022 16:06

  I've tried some other music sources, but to no avail.   

  I'm noticing that even the library itself is very, very slow to respond and then when I try to select songs, it often just quits altogether.   Haven't been able to get more than a few seconds of play time.   So that, combined with this Remote Service Error message has me believing I have a Vault issue.   Disappointed---we are on our second Vault after the first one failed (but after several years) and love it.  

  Hoping Bluesound will eventually respond and let me know if there is anything else I can try.

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