I can't play music from Amazon since a month ago

Answered

Jose Antonio Suarez

• July 01, 2022 13:56

I try search for the title in Amazon, and I select specific song

After a while I get this error.

I haver logged out of the service, restart and logged in again

Same trouble

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • July 05, 2022 12:17

  Hi Jose,
  
  

  For a while now, Amazon subscribers are getting error messages in regards to their Amazon accounts. To learn more - Amazon Music authentication issues? – The Bluesound Support Crew
  
  If this is not what you are receiving. Please send support request to support@bluesound.com
  
  Thanks for #LivingHiFi
• 

  Seppi Evans

  Hi-Res

  • July 01, 2022 15:03

  Firstly powercycle your Router, followed by your Bluesound device. If this does not help you could try changing your Routers DNS entries to point at Google / Quad9 or The Cloudflare ones.

  If this does not help, after you get the error message use the Bluesound App to select Help…Send Support Request.

  -1

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