What is the purpose of this forum?
Answered
I'm a (almost) happy owner of the new Bluesound Node.
I like it for many reasons. However, there are things I find really puzzling, particularly for a product that is so vastly appreciated and (I guess) sells really well.
1) The lack of software updates: the Android app, and the Windows one for that matter, lack the most basic features, things that even a cheap Chinese product would do seamelessly (like managing playlists, being able to delete one song from a playlist without having to ridicously fiddle with it... hey, it's 2022!)
2) The lack of helpfull answers on this forum. It feels like the Node support crew hardly look at it and now always blame othet Companies for the issues reported. I hardly ever find anything usefull here at all.
What is wrong with this product? Is there a plan to develop the software and, if so, when?
Gianni
-
Official comment
Hi Gianni, I'm a recent convert to Bluesound and I have found this forum very helpful. The team at Bluesound always respond quickly and knowledgeably. If there's a specific issue they will often take it offline and contact you directly and have been very helpful. Often the issues do lie with factors outside their control such as the resilience of one's broadband or with Spotify etc etc. I've found this forum invaluable as a new user and it's great database of information too from previous questions. So do bear with it.
-
Aw shucks Ali
-1 -
I'm with Gianni. I like my four Bluesound players and generally get a quick response to my questions. But look at my post below where I ask what are they working on what are the priorities for the software. No response. People have been asking for a play then auto-delete a song, since 2017 but nothing. My wife has a separate account on Qobuz with separate credentials so why does she have to log me out each time she uses a player. Answer they don't support user profiles, tell us, why not. Why is the skip forward or back not in every taskbar on Android app like the other apps. Seems simple. Often the response is to point you to the exact task you are complaining about, the thing your asking them change without saying its on list for a update. To me that is condescending.
One theory, the lawsuit with Sonos caused Bluesound to have to give up some functionally and they can't have certain features by settlement, because they have resources to respond to requests but to not act on changes/features people expect. Look out Lenbrook the WiiM Mini Streamer is $100 a room and constantly updated in response to users requests and once in it becomes a Roon end point your business may dwindle.
Again the people at Bluesound are helpful, quick to respond and polite but I don't understand why they are circumspect about what changes they are making to their UI and the priorities for such. I vote for a more open dialog and user input. The hardware is great but maybe some DSP to keep up. Time for some updates.
0 -
To be honest I’m with Gianni. The user interface of the App (iOS in my case) is pretty outdated and not very user friendly. My partner is constantly bashing me to get back to the old easier-to-use solutions we used to have, which were Tidal with “Tidal connect” (so the Bluesound App was never used) or even Play-Fi through the AVR (which as other problems)…
Just an example, I set up some favourites in the Bluesound App. The App only displays the first five. I’ve to tap on “show all” to see the rest instead of just scrolling, and I cannot even reorder them … what the heck, this is 2022.
Looking at the release notes of the App since a 1-2 years, it seems very little has been done in terms of “quality of life” improvements. Most improvements have been rather on new features…
I also find pretty ironic that the second point of the OP is about lack of useful answers in the forum, and that the reply of another customer has been selected as answering the OP…
1
Please sign in to leave a comment.
Comments
4 comments