Refurbished Pulse (1) "Needs Setup" loop

Answered

Eric Somer

• June 22, 2022 18:55

I just picked up a first gen Pulse of your The Audio Factory Site.  I'm guessing it has old firmware.  I have been able to set up the Wifi and PW and renamed the device name.  The problem it goes through the install then ends with Install successful follow ed by a status of "NEEDS SETUP".  This is my second devise.  I have no problem with my NODE. 

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • June 23, 2022 11:49

  Hi Eric,

  I'm escalating your request to a support ticket. A member of our support team will reach out back to you.
  
  Thanks for #LivingHiFi
• 

  Eric Somer

  • June 23, 2022 20:16

  Per BS  "Thank you for contacting the Bluesound Support Crew.  I would suggest temporarily hardwiring the PULSE to your router via ethernet to complete the setup. After this, you can relocate it wirelessly.
  Thanks for #LivingHiFi.  - The Bluesound Support Crew

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• 

  Alexander Cremer

  • August 05, 2022 12:15

  Hi, 

  yesterday i bought a new(?) Pulse Mini (first generation) and I have probably the same issue.

  The play is connected to wifi or by cable to the router (i tried both) --> in both cases the led is blue.

  I see the player in my blueos app (android), but with status "setup not finished" (--> my translation / i use a german version of the app). When adding the new player everything seems to be fine (found in network, can rename and add the player to my bluesound environment), despite the fact that it does not work at all.

  Factory reset is not possible for whatever reasons.

  This morning I created a support request in german, but now I found this entry.

  So my question: Is there any solution for this issue?

   

  Thank you in advance.

   

  Regards

  Alex.

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• 

  Eric Somer

  • August 05, 2022 18:36
  • Edited

  From what I remember I needed to 1 ) download the current firmware on a memory stick and 2) install it on the speaker by inserting it when it was unplugged.  3) Plug in the speaker and watch it install the new firmware.  I believe it is a red indicator.  4) Once blue you can unplug the Speaker and remove the memory stick.  5) Plug the speaker back in and go through add player steps.  (Check the Manual for firmware procedures to be sure)

  Firmware update procedures:

  https://support1.bluesound.com/hc/en-us/articles/201638873

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• 

  Alexander Cremer

  • August 06, 2022 07:37

  Hi Eric,

  thank you very much for your explanation.

  I have installed the latest firmware as you described and my "new" pulse mini works fine. <3

   

  Best regards

  Alex.

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• 

  Eric Somer

  • November 05, 2024 16:50

  Alex my Pulse P300 has locked up do you still have the firmware?  can you post it here 

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• 

  Tony W.

  Product Support Manager

  • November 05, 2024 18:19

  Hi Eric

  I have escalated you to our Support Crew. They will be happy to help troubleshoot. Look for an e-mail from them within the next 24 hours.

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