Pulse 1 has no Bass

Answered

Bruce Miranda

• June 21, 2022 11:07

I have two identical Pulse 1 in my system. Both are on the same firmware version etc. I have only just noticed that one of them has almost no Bass, a key strength of the Pulse, so it was quite evident that something was wrong. Any ideas? The Bass woofer is moving and playing but without any real intensity. As a result the Pulse is sounding like one of those bedside radios as opposed to a HiFi unit.

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • June 21, 2022 11:32

  Hi Bruce,
  
  Please send us support ticket using the BluOS app, BluOS App >> Help >> Send Support Request. This way, our support team can review the diagnostic logs of your devices.
  
  Thanks for #LivingHiFi
• 

  Bruce Miranda

  • June 21, 2022 12:06

  I had already done that. Besides telling me to Update the firmware, they didn't offer any more advice. Ofcourse I cannot upgrade the firmware as it's already at the latest. And since I have two identical units here, it's quite obvious that one is a bit sick

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• 

  Mark T.

  Sr. Support Crew Member

  • June 21, 2022 12:13

  Hi Bruce,
  
  As mentioned by our support team, it is best to bring your player back to your dealer/distributor for a proper diagnosis.
  
  You can use this link to search for one closest to your region - Find A Store - Bluesound.

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