Qobuz streaming problems following update

Answered
Ray Jazz

I have used a Node 2, for 2 years without any issues. But following the firmware update of 26 April, streaming Qobuz has been wrecked. I have tried all sorts of things to resolve it but nothing has worked. Others I know in the UK have had same issues with Qobuz on a Node, nothing got resolved and they gave up.
Playing Radio Paradise plays without any issue. 

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Comments

10 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Ray,

    Can you confirm that your have the most up-to-date firmware of controller and player? If yes, can you send us a support ticket using the BluOS App, BluOS App >> Help >> Send Support Request. This way we can review the log files of your devices.

    Thanks for #LivingHiFi

  • Ray Jazz

    I have already done this with your support. Yes I can confirm again that I have the latest firmware and updates. They also have 2 diagnostic reports. If you Check with your support you will see all of this. 

    0
  • Mark T.
    Sr. Support Crew Member

    I can't find your ticket in your name. Can you provide me with the ticket number so I can take a look?

    0
  • Ray Jazz

    Ticket is #271745

    0
  • Mark T.
    Sr. Support Crew Member

    Hi Ray,

    Your support ticket was escalated to me. Please reply to my last email regarding Ticket #271745.

    0
  • Ray Jazz

    When did you send it?

    0
  • Fredrik Alvelöv

    Same problem here with Powernode. It's appalling when you ruin the equipment with crappy updates! Never ever a Bluesound product!

    1
  • Tony W.
    Product Support Manager

    Hi Fredrik

    Chances are something has happened to your Qobuz account, but to err on the side of caution here, please select Help, Send Support Request in the BluOS App so we may see a copy of your event log. Our Support Crew will then reach out directly to you.

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  • M M

    same problem with Qobuz. tried all kinds of solutions. Radio paradise works flawlessly.

    I will send support request.

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  • Rays Jazz

    I had this problem, never got resolved, so after the month contract finished I went to Tidal, no problems at all, I also have used Deezer for 3 months without any issue.

    I came across, on a UK based Hifi forum, quite a few others who were having the same issues with the Node and Qobuz.

    There is a solution, you need a router (many ISP routers don't allow you to do this) that you can change to Google or Cloudflare, the issue is DNS addresses, if they change when streaming music then it stops. Everyone who has done this change has fixed this issue with Qobuz. The strange thing is, I only had this issue after a BluOs update, before I never had an issue. Thought I would update this, in case others are having problems with streaming Qobuz on BluOs. 

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