Qobuz streaming problems following update

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Ray Jazz

• May 25, 2022 18:24

I have used a Node 2, for 2 years without any issues. But following the firmware update of 26 April, streaming Qobuz has been wrecked. I have tried all sorts of things to resolve it but nothing has worked. Others I know in the UK have had same issues with Qobuz on a Node, nothing got resolved and they gave up.
Playing Radio Paradise plays without any issue. 

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• Official comment

  

  Mark T.

  • May 26, 2022 12:02

  Hi Ray,
  
  Can you confirm that your have the most up-to-date firmware of controller and player? If yes, can you send us a support ticket using the BluOS App, BluOS App >> Help >> Send Support Request. This way we can review the log files of your devices.
  
  Thanks for #LivingHiFi

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  Ray Jazz

  • May 26, 2022 15:30

  I have already done this with your support. Yes I can confirm again that I have the latest firmware and updates. They also have 2 diagnostic reports. If you Check with your support you will see all of this. 

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  Mark T.

  • May 26, 2022 15:57

  I can't find your ticket in your name. Can you provide me with the ticket number so I can take a look?

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  Ray Jazz

  • May 26, 2022 18:06

  Ticket is #271745

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  Mark T.

  • May 26, 2022 19:19

  Hi Ray,
  
  Your support ticket was escalated to me. Please reply to my last email regarding Ticket #271745.

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  Ray Jazz

  • May 26, 2022 21:26

  When did you send it?

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