Qobuz streaming problems following update

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6 comments

  • Official comment
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    Mark T.

    Hi Ray,

    Can you confirm that your have the most up-to-date firmware of controller and player? If yes, can you send us a support ticket using the BluOS App, BluOS App >> Help >> Send Support Request. This way we can review the log files of your devices.

    Thanks for #LivingHiFi

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    Ray Jazz

    I have already done this with your support. Yes I can confirm again that I have the latest firmware and updates. They also have 2 diagnostic reports. If you Check with your support you will see all of this. 

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    Mark T.

    I can't find your ticket in your name. Can you provide me with the ticket number so I can take a look?

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    Ray Jazz

    Ticket is #271745

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    Mark T.

    Hi Ray,

    Your support ticket was escalated to me. Please reply to my last email regarding Ticket #271745.

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    Ray Jazz

    When did you send it?

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