Node (1st Gen) not detectable by app when connected to Eero Wifi
Answered
I have a 1st-gen Node. It works just fine connected to Ethernet. It was working fairly well when I was using an old Asus Wifi router with a separate 2.4 Ghz band, although sometimes it would lose it's mind and have to be rebooted.
I just installed an Eero 6+ mesh network, with 2 access points. I can connect the Node by Wifi to it, and I can see that it is connected on the Eero ap, but after a while the BlueOS ap (both Windows and Android) cannot find it. When this happens, I can still see that the Node is connected to one or the other of the Eero access points (it doesn't seem to matter which).
The only way to correct this seems to be to reboot the Node, and that often doesn't work - it connects back to Wifi (and shows the blue status LED), but still cannot be found by the BluOS ap. Signal strength (when I can get into the Node) seems just fine - at least "Good" in the Diagnostics .
A possible hint - there are 2 Eero access points - one (secondary) in the room with the Node, the other (primary router) downstairs. Sometimes the Node connects to the further access point - but the behavior [ whether or not it shows up in BluOS ap] doesn't seem to be influenced by which access points it is connected to. Also, when I connect the node via Ethernet, it is to the secondary access point - and it works just fine.
If I plug in an ethernet cable, it promptly appears in the BluOS ap and works just fine.
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Official comment
Hi,
We always recommend using ethernet as primary and through only WiFi as an option.
Try reserving an IP address for your Bluesound NODE and see if that helps. This way, no matter what connection (wired or wireless) and mesh AP your NODE is connected to, it will always get the same IP address.
Hope this helps and thanks for #LivingHiFi -
A better clue - Eero, like most Wifi6 devices, does band-spanning.
This post suggests that the BluOS ap can't deal with that:
https://support1.bluesound.com/hc/en-us/articles/115005409667-Disable-Band-Spanning-on-Bell-Home-Hub
May I suggest a feature enhancement to fix this? Turning off band-spanning for the entire home network is not really a good option.
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