no more sound woming out of my speaker, whatever protocol used !!!

Answered

Raphael

• May 22, 2022 18:27

Hi guys,

 

I wanted to share tat I just got the same issue as many users reported. suddenly, my speaker is not playing anything anymore !!! no more sound !!!

I used RAAT (roon), tidal connect, and bluetooth, same issue.

All controls to and on the speaker are working.

Music is playing from their respective apps (or from the speaker when using RAAT/Tidal connect), but no sound at all.

Look this video : https://photos.app.goo.gl/vd2jEUgjmZXSdj8m6

This is making me really worried about your products. I have two speakers at home, I hope this wont happen to my other one as well as some reports this could have happened after a firmware update.

Please do answer my ticket and get back to me with a solution. Thank you !

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • May 24, 2022 13:51
  • Edited

  Hi Raphael,
  
  I saw you have submitted a support ticket regarding this issue. Please be patient as we are coming back from a 3-day holiday.

  A member of our support team will reach out to you soon.
  
  Thanks for #LivingHiFi

Please sign in to leave a comment.