BluOs stopped recognizing NODE player after working fine for a month

Answered

Greg Justice

• May 19, 2022 21:46

After working great for a month, I can no longer access the device from my iPhone.  The Node is connected to bluetooth on the phone, is connected to ethernet and is active on my network - but I cannot locate the device on the phone anymore.  Tried the app on a chromebook and it can't find the device either, and it shows as connected to bluetooth.  Anyone else?

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • May 20, 2022 11:44

  Hi Greg,
  
  If its just your iPhone that is having discovery issues, I suggest for you try enabling the airplane mode for about 15 seconds and then disabling it back. Once the connection to wifi is re-established, try BluOS again.
  
  But you have multiple devices that are having discovery issues so I suggest performing a network reboot.

  If that does not work, please send us a support request to support@bluesound.com
  
  Thanks for #LivingHiFi
• 

  Greg Justice

  • May 20, 2022 12:34

  I had reset our mesh router system without any results.  When I reset the MODEM the problem was resolved.  Thanks.

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• 

  Mark T.

  Sr. Support Crew Member

  • May 20, 2022 12:53

  Glad your issue is resolved.
  
  If you need us, send us a support request to support@bluesound.com

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