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Answered
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Official comment
Please try selecting Music Services, Amazon and log out. Select Help, Diagnostics, Reboot and restart your player. Once your player has restarted, log back into Amazon.
If problems persist, please contact Amazon as we have heard reports of service disruptions affecting consumers in the western half of the US and Canada. Amazon is investigating the issue at their end.
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If anybody knows a cure it would be appreciated thanks
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I may have the same issue but I have no idea how to fix it. In my case I get a message saying that Amazon is missing info. I've sent an email to support.
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Well I thought that was fixed but the issue keeps coming back....very frustrating.....spent $600 on this streaming device and its unreliable for the service I use
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Hi Jim - the issue appears to be at Amazon's end - please see my official comment
If problems persist, please contact Amazon as we have heard reports of service disruptions affecting consumers in the western half of the US and Canada. Amazon is investigating the issue at their end.
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Jim,
I'm another user who had the same issue. I "fixed it" by leaving Amazon altogether. Went to Qobuz. even though Amazon and Qobuz both claim to have high res files, Qobuz sounds dramatically better. It's a surprisingly large difference. I suggest you take advantage of their free trial to see what you think. Qobuz has its own usability problems, so you swapping one set of headaches for another. But at least the sound is amazing. do give it a try for yourself and see what you think.
aaron
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