Random Changes in Volume Level of Players

Answered

George Allen

• May 02, 2022 23:02

I have three Bluesound players in my house (NAD amp, Pulse, and Pulse mini). The players have been turning themselves on. E.g., the mini, which doesn't get used much and is usually at zero ("x") volume level will suddenly be blasting. Or I zero the NAD and later turn on the Pulse only to find that the NAD is also playing. This seems to happen whether or not I have the players in a group. What gives? Is anyone else experiencing this?

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • May 03, 2022 12:30

  Hi George,
  
  That's unusual behavior and should not happen. Please send support using the BluOS app, BluOS App >> Help >> Send Support Request.
  

  In the brief description, make sure to include the word below including the underscore.
  
  _alldiscovered_

  Thanks for #LivingHiFi
• 

  George Allen

  • May 03, 2022 14:49

  Thank you Mark. does it matter when I send the request? Does it need to be shortly after an occurrence so that it is captured by the log?

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• 

  Mark T.

  Sr. Support Crew Member

  • May 04, 2022 12:47

  Yes, as soon as it happens, send the support request and along with the keyword above. Make sure to let us know what time you experience it happening.

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