Comments

4 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Hendrik

    We are having a hard time replicating this - can you please select Help, About in the BluOS App and confirm you are on App release 3.18.0 matching BluOS 3.18.7. Then please Help, Send Support Request in the BluOS App so we may see the event log - please also include from the iOS Settings App under General, About, The software version of iOS and the Model of your iPhone or iPad.

    Our Support Crew will then reach out with more details.

  • hendrik.alting

    I send you a new request out of the app with the info you asked.

    0
  • Harry Tomasowa

    Hi Hendrik,

    Same issue here. This is the reply from the Support Crew on my support request:

    "After speaking with our engineering team regarding your specific issue they have been able to replicate it here in our labs. It has been identified that Qobuz playlists longer than 30 tracks will not load on iOS (iPhone) specifically. Our engineering team will be looking into this further and be providing a fix for this issue in a future firmware update.
     
    Unfortunately, we here in technical support are not provided a timeline on future development and releases so I can not say for certain when this update will become available. However, rest assured that our engineering team will be doing everything they can to resolve this issue as soon as possible."

    0
  • Tony W.
    Product Support Manager
    • Edited

    Hi Harry - our Support Crew will be in touch via e-mail with more details

    0

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