Déconnexions intempestives continuelles

Answered

Deboos Nicolas

• April 27, 2022 08:03

Bonjour,

depuis une dizaine de jours, je subis des déconnexions intempestives continuelles malgré aucun changement (à part l'upgrade du logiciel il y a deux jours). Mon Wifi est stable et normal. J'ai tout essayé dans la mesure de mes connaissances... Que dois je faire ? c'est insupportable...

merci pour votre aide

Nicole

-------------------------

for about ten days, I have suffered continuous untimely disconnections despite no change (apart from the software upgrade two days ago). My Wifi is stable and normal. I have tried everything to the extent of my knowledge... What should I do? it's unbearable...

Thanks for your help

0

• Official comment

  

  Tony W.

  Product Support Manager

  • April 27, 2022 13:11

  Bonjour Nicole

  Please try a network reset;

  • Reboot your router
  • Wait 5 minutes
  • Reboot your Bluesound Players
  • Toggle Airplane Mode on your smartphone or tablet from off to on then back to off

  This will clear the network cached addresses in your router. If problems persist, e-mail us at support@bluesound.com and our Support Crew will assist with more 1:1 troubleshooting unique to your environment.

Please sign in to leave a comment.