Playback interrupted and errors

Answered

Kris Broodcoorens

• April 06, 2022 06:48

I have playback issues with Tidal. Playback is interrupted for a few seconds after which it resumes. Circle around the playback button in Android app keeps turning. Sometimes there is an error "Group connection failed".

Poblemgroup: Bluesound N130 connected with two Pulse Flex 2i and one Pulse Mini 2i. There is another Hometheatregroup with Pulse Soundbar and 2 Flex 2i  which is not connected and has no issues.

Internetconnection is stable. No problems with other streaming services.

I have unplugged every device, restarted the internetrouter and reconnected all players. Same issue.

I logged out of Tidal and Spotify, unplugged and replugged all players and logged in again. Same issue.

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • April 06, 2022 11:45

  Hi Kris,
  
  Support Crew will need to take a closer look. Please select Help, Send Support Request in the BluOS App. In the brief description field please enter exactly as typed the following string (lowercase and with the underscores);

  _alldiscovered_ 

  This will send us the log files to all your players so we can check if there is a buffering or timing error.
• 

  Kris Broodcoorens

  • April 19, 2022 13:30

  I did as requested. No answer untill know. Problem persists.

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• 

  Mark T.

  Sr. Support Crew Member

  • April 19, 2022 13:39

  I'm escalating your support ticket to our support team as we have not seen a support ticket from you yet.

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