Booted off Amazon Unlimited - support useless

Answered

Robert Trancho

• March 31, 2022 21:22

All was working fine until today.  Now my Node 2i won't connect to Amazon Unlimited.  Trying to logout and re-login results Amazon giving this error message when I'm asked to allow Blusound:

Error Summary

400 Bad Request

The parameter client_id is required

~~~~~~~~~~~~~~~~~~~~~

Contacting support with this info results in an email acknowledging the support request and a simultaneous email telling me it has been resolved.  Useless all around.

 

I've tried rebooting my Node 2i to no avail.

 

So it appears that both Amazon and Blusound are borked on this and I'm stuck with a Node 2i that's useless for streaming.

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• Official comment

  

  Seppi Evans

  Hi-Res

  • April 01, 2022 09:08
  • Edited

  Power off your Node, then power cycle your Router. Once the Router is fully up and working then turn on your Node. Try again with logging out and re-enter your Amazon credentials.

  If this does not help and you have the know how change the routers DNS entries to Google (8.8.8.8 & 8.8.4.4)

  Beyond that log another support ticket with Bluesound.

  PS working fine here in the UK
• 

  Invenio

  • April 01, 2022 02:40

  Amazon on n130 is working. Can confirm as of an hour ago.

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• 

  Roger

  • June 04, 2022 23:06

  keep getting an error message that my Amazon account needs to be updated.   However, it is current and Amazon tells me the problem is with the Bluesound app.   I have tried deleting and reinstalling both apps.  Also tried rebooting.  Nothing works.   This problem only started in the last few weeks.  Before that, it played fine.   What can I do.  I have a ticket open with you but it never keeps resolved even though I keep getting a email from someone named Kellie telling me it is resolved.

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• 

  Mark T.

  Sr. Support Crew Member

  • June 06, 2022 11:59

  Hi Roger,

  This issue is not related to BluOS. Please reach out to Amazon support for assistance.
  
  Thanks for #LivingHiFi

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