Stereo Pair fixed group issues

Answered

Mark Labdon

• March 31, 2022 13:42

Hi, I invested in 3 flex plus and a node last year having had enough of Sonos. I get on really well with the blusound gear, but have an ongoing issue. 2 of my flex plus are in a stereo Pair. Whenever I group this fixed pair to another player, one of the stereo Pair goes missing leading to the stereo Pair separating. I have recreated the stereo Pair again after ungrouping the other players. Any ideas what's going on? Thanks in advance

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • March 31, 2022 13:54

  Something does sound off here but our Support Crew will need to take a closer look. Please select Help, Send Support Request in the BluOS App. In the brief description field please enter exactly as typed the following string (lowercase and with the underscores);

  _alldiscovered_ 

  This will send us the log files to all your players so we can check if there is a buffering or timing error.
• 

  Mark Labdon

  • March 31, 2022 13:58

  Thanks

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