Node 2021 refuses to add certain songs to playlist imported from iTunes

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6 comments

  • Official comment

    .M4P files will never show due to protection - this was removed from iTunes around 2011... but these are M4A files and have no DRM.

    Check your file permissions on your Macbook; https://support.bluos.net/hc/en-us/articles/360000485508

    or Windows; https://support.bluos.net/hc/en-us/articles/360000481727

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  • Avatar
    Andrew Dixon

    Thanks, I'm not sure those articles are relevant to my issue though. The Node can index the files, I can play them through the node if for example I search for them and play, or search for their album and play that.

    It's just that those 2 particular songs refuse to appear in the playlist that was imported from an .m3u file, even though the file paths and file names are confirmed as accurate and consistent with the other file paths in the .m3u file that do import correctly.

    I have however checked the file permissions of the offending songs and they are the same as other songs that are also part of the .m3u playlist which do appear fine in the playlist when imported.

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    Andrew Dixon

    Worth mentioning also that I've tried re-indexing, and I've also tried a full index build and neither makes a difference. The m3u file code I showed in my first post creates this Library playlist that has 2 songs missing (Hounds of Love and Running Up That Hill which should be tracks 6 and 7).

     

     

    Here's the folder where the offending 2 songs live, you can see they're in the same folder as Cloudbusting which does appear in the playlist properly, and it shows that the m3u text in my first post does have the correct file names for those 2 songs.

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  • I have escalated your issue to our Support Crew for a closer look - they will be in touch but will likely ask for an event log.

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    Andrew Dixon

    Hi, thanks. However.... just to let you know that I seem to have resolved this with the nuclear option of re-ripping the 2 files from the CD and replacing my existing files with the new ones and now they appear in the playlist.

     

    So despite the security properties of the old files all looking normal and consistent with other files, there was clearly something different about them that was preventing them from being added to playlists, whilst at the same time being readable and playable by the Node 

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  • Awesome news!

    I will cancel the existing Support Request - if however, anything should arise - we are a click away in the app under Help, Send Support Request (to send us that log file I mentioned).

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