Dear customer support, when I got up this morning, I tried turning on the music in the living room. The app was unable to connect, the player shows a solid red light. I tried a factory reset, but it doesn't work. Also tried a manual usb firmware upgrade. Also no response. Light still solid red. What should I do? Is it physically broken? Is it a software problem? Can I send the Node 2 somewhere? Many people seem to have this problem. Please advise.
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