Players has disappeared from BluOS app

Answered

Bjarne Santesson

• February 26, 2022 09:21
• Edited

Hi,

I have several flex speakers and soundbar installed and now they have disappeared from the BluOS app.

It started on my iPhone after a upgrade to 15.3.1, might not be related, its a feeling. The iPad blues app could still access the speakers. Since I have auto upgrade on for the os, the same issue has occurred on the iPad. :{

3PP apps (e.g. Spotify) on the same iOS devices finds the players and I can stream from them to the speakers, so it is only the BluOS app that can’t connect to the players.

My troubleshooting:

- Verified that BluOS could access the local network

- Verified that I’m on the same Wi-Fi-network (over-kill, since Spotify works)

- Rebooted app

- rebooted iOS device

- Uninstalled the BluOS app and re installed it (only done on the iPhone), effect: it looks like I do not have any speakers.

Is there Any more troubleshooting steps I can do?

 

Info:

BluOS Help information: ”ios-app: 3.16.2 BluOs (null)”

iOS version: 15.3.1

Note: since I can’t find my speakers from the iOS app, I can’t verify the flex speakers applications version. However, last time open my BluOs app, the speakers was updated (January -2022)

Any suggestions or ideas?

 

 

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • February 28, 2022 13:21

  Hi Bjarne,

  Try restarting your router. If that does not help, please send a support request through the app.

  BluOS app >> Help >> Send Support Request.

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