Bluesound node skips first second of tracks.

Answered

Anders T

• February 21, 2022 00:02

When using BlueOS or tidal connect he skips first seconds of the track sometimes, but when replay same track it works.

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • February 22, 2022 16:26

  Hi Anders,
  
  Make sure your Bluesound NODE's firmware is up-to-date. If it is, please send a support request using the BluOS app, Help >> Send Support request.
• 

  Jp-lee

  • April 12, 2022 20:58

  Hmmm, I have had the same problem for years from Tidal. I wonder if the OP problem resolved? My firmware up to date. 

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• 

  Mark T.

  Sr. Support Crew Member

  • April 13, 2022 12:58

  Hi JP,
  
  Our players should not have this issue anymore. Cannot see a support ticket regarding the OP's issue.
  
  Like what I suggested the OP, make sure your Bluesound NODE's firmware is up-to-date which should be 3.1.6.7. If not, perform an update but if it is, send us a support request using the BluOS App, BluOS APP >> Help >> Send Support Request. A member of our support team will reach out shortly after.
  
  Thanks for living HiFi!

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  Jp-lee

  • April 13, 2022 15:32

  My players are old. The newer ones no problems. I hear there were different chipsets. No problems noticed when using Tidal connect. All platers up to date w firmware. 
  
  

  I have a support call this afternoon. Excited. 
  jp

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